Refund Policy

1. Plans and billing

Restart Matrimony Free costs nothing. Restart Matrimony Premium is a paid subscription, billed monthly or yearly at the price shown in the app when you subscribe. Premium renews automatically at the end of each billing period until you cancel.

2. Cancelling Premium

• You can cancel at any time in account settings.
• If you subscribed through the App Store or Google Play, cancel from your subscriptions in that store.
• After you cancel, Premium stays active until the end of the period you have already paid for. You will not be charged again.
• Deleting the app does not cancel your subscription.

3. Purchases through the App Store or Google Play

Payments made through Apple or Google are processed by them, and refunds for those payments are decided under their refund policies. Please request the refund from Apple or Google directly. We cannot issue it for them.

4. When we give a refund

For payments made to us directly, we refund in full when:

• You were charged more than once for the same subscription period.
• You were charged for a renewal after you had already cancelled.
• Your payment was debited but Premium was not activated on your account.
• A fault on our side stopped you from using Premium and we could not fix it after you reported it.

5. When we do not give a refund

• For the unused part of a monthly or yearly period after you cancel.
• Because you did not find a match, or did not use the app during the period.
• If your account was suspended or removed for breaking our Terms & Conditions.
• For requests made more than 7 days after the charge.

Nothing in this policy limits any right to a refund that you have under the law.

6. How to ask for a refund

Write to [support email] within 7 days of the charge, and include:

• The mobile number or email address registered on your account.
• The transaction ID or payment reference, and the date and amount of the charge.
• A short description of what went wrong.

7. How refunds are paid

We review each request and reply by email. Approved refunds are sent to the original payment method within 5 to 7 business days. Your bank or payment provider may take additional time to show the amount in your account.

8. Failed payments

If a payment fails but money has left your account, it is normally reversed automatically by your bank or payment provider. If it has not been returned after their stated timeline, contact us with the transaction reference and we will follow up.

9. Price changes

If the price of Premium changes, we will tell you before your next renewal. The new price applies only from that renewal, and you can cancel before it takes effect.

10. Contact us

[Company legal name]
[Registered office address]
Support: [support email]

Grievance Officer: [Grievance Officer name], [grievance officer email]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.