Privacy Policy

1. Who we are

Restart Matrimony is operated by [Company legal name] (“we”, “us”). This policy covers the Restart Matrimony mobile app and this website. By using them you agree to this policy and to our Terms & Conditions.

2. Information we collect

• Account details: name, mobile number, email address, date of birth, gender and city.
• Profile details: photos, marital status, children, family type, religion and caste, dosham or manglik status, languages, star sign and nakshatra, education, work, and drinking and smoking habits.
• Verification (KYC) data: a guided face scan, a government photo ID such as Aadhaar or a driving licence, and proof of address.
• Matchmaker AI conversations: the text and voice notes you send while describing yourself and the partner you hope for.
• Activity and communication: swipes, chat requests, favourites, messages and voice notes, and records of voice and video calls made in the app, such as time and duration.
• Payment details: your plan, amount, date and transaction reference. Payments are handled by our payment partners or by the App Store or Google Play. We do not receive your full card number or UPI PIN.
• Device and usage data: device type, operating system, app version, language, IP address and crash logs.

3. Sensitive information is optional

Questions about why a previous marriage ended, children, health, religion and caste are sensitive. Each of them includes a “Prefer not to say” option, and you decide how much appears on your profile. You can change or remove these answers at any time from your profile settings.

4. Profiles created by family members

Parents, siblings and cousins can create a profile for someone else. If you do this, you confirm that the person knows about the profile and has agreed to their details being shared. The person the profile is about is verified through KYC, and they can ask us to correct or delete the profile at any time.

5. How we use your information

• To create and show your profile, and to suggest matches that fit what you described.
• To verify identity and keep fake or duplicate profiles off the platform.
• To run chat, voice notes, voice calls and video calls inside the app.
• To process subscriptions and handle refunds.
• To respond to support requests, complaints and reports about other members.
• To detect fraud and abuse, fix problems and improve the service.
• To meet our legal obligations.

6. Matchmaker AI

Matchmaker AI uses your answers to build your profile and to select the profiles it shows you. These suggestions are generated automatically. They are a starting point and not a recommendation or a guarantee about any person. You can edit what the AI has written on your profile.

7. What other members can see

• Other members can see your profile, your photos and whether you are verified.
• Your ID documents, face scan and proof of address are never shown to other members.
• Your phone number and email address are not shown on your profile. Messages and calls happen inside the app.
• Anything you choose to tell another member in a chat or call is shared with that member.

8. Who we share information with

• Service providers who work for us under contract, for identity verification, payments, cloud hosting, messaging, calling and customer support.
• Authorities, when the law, a court order or a lawful government request requires it, or to protect someone's safety.
• A successor business, if Restart Matrimony is merged or sold. We will tell you before your data is transferred.

We do not sell your personal information, and we do not share it with advertisers.

9. How long we keep it

We keep your information while your account is active. When you delete your account, we remove your profile from the app and delete or anonymise your data, except for records we must keep by law, such as payment records, or need in order to resolve a dispute or prevent fraud. Verification documents are kept only as long as needed for verification and for our legal obligations.

10. Security

We use technical and organisational safeguards, including encryption in transit and restricted staff access, to protect your information. No system is completely secure. If a breach affects your data, we will notify you and the relevant authority as the law requires.

11. Your rights and choices

• See, correct or update your information from your profile and account settings.
• Ask for a copy or a summary of the personal data we hold about you.
• Withdraw consent, hide your profile, or delete your account.
• Nominate someone to exercise these rights on your behalf if you are unable to.
• Raise a complaint with our Grievance Officer, and with the Data Protection Board of India.

To make a request, write to [support email] from your registered email address.

12. Age

Restart Matrimony is only for adults who are of legal age to marry. We do not knowingly collect information from anyone under 18, and we delete such accounts when we find them.

13. Changes to this policy

We may update this policy as the service changes. We will post the new version here with a new date, and tell you in the app before any significant change takes effect.

14. Contact us

[Company legal name]
[Registered office address]
Support: [support email]

Grievance Officer: [Grievance Officer name], [grievance officer email]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.